Terms and Conditions

These Terms and Conditions constitute a mutually binding agreement between the User and Mark4 and govern the User's use of the website. The Mark4 website is informational and showcases the company's capabilities, services, and activities. Accordingly, the information posted on the website is intended to provide general information to the User and does not constitute an automatic offer for service purchase or contract conclusion. By electronically signing the terms and conditions of using the Mark4 website, the User confirms that they have read and agree to the terms and conditions, including provisions regarding confidentiality and personal data processing.

• To use the Mark4 website, the User is obligated to agree to and comply with the terms and conditions set forth in this document.
• Personal information that the company obtains from the User or third parties is processed in accordance with the personal data processing and protection policy defined in these terms.
• The Mark4 administration reserves the right to unilaterally amend the terms and conditions posted on this website at any time, without the User's additional consent.

Definitions of terms used in this document:

• Account - a personal account registered by the User through the website.
• Authorization - access to the personal account and any action defined by Article 6 of these terms and conditions.
• Mark4 Website - Mark4's online platform through which the User places service orders, after which Mark4 ensures service delivery.
• Terms of Use - these terms, as well as any other rules and/or conditions governing the User's access to and use of the website, including matters related to content, features, and services.
• Client/User - a natural or legal person who meets the requirements set forth in these terms and wishes to receive the offered service from the company through the website.
• Company, We, or Our - "Business Group", established in accordance with Georgian legislation (ID: 404600375, actual address: 4 Solomon Kurdiani St., Tbilisi).
• Parties - the Company and its Users.
• Operation - any action performed by the User in relation to the personal account and/or services.
• Universal Identifiers - a set of data provided by Mark4 to the User, including first name, last name, and other additional information, by which the User registers in the system and uses various remote services.
• Agreement - the agreement concluded between the Users and Mark4, which includes these terms and conditions and its annexes (if any).

By agreeing to these terms and conditions, the User confirms that:

• The User is a natural person who has reached the age of 18.
• The User has full (unrestricted) legal capacity, is not under the influence of narcotic, alcoholic, psychotropic, or toxic substances; is not subject to fraud, coercion, threats, or any other unlawful influence; is not a victim of violence, threats, deception, misleading, or other prohibited actions; and fully understands the content of their expression of will, the essence of the terms provisions, and the legal consequences arising therefrom.
• The User has full authority to sign and fulfill the obligations provided for by these terms or any other agreements.
• The User has read the terms and finds them acceptable.
• All data provided by the User is accurate.
• The User does not participate in any illegal activity under the legislation of any jurisdiction (including Georgian legislation and the legislation of the User's country of citizenship), including money laundering, arms trafficking, terrorism, and other types of illegal activities.
• At the time of opening the personal account and during the term of the agreement, the User's activities and/or actions are/will be in compliance with local and/or international legislation.
• The User's actions are not/will not be directed at deceiving Mark4 and/or any third party, and any document/information submitted to Mark4 is/will be authentic, accurate, and complete.
• The User will faithfully, fully, and duly fulfill the obligations assumed under these terms.
• The User agrees that, for the purpose of effective service delivery and offers, from the opening of the personal account until the termination of the agreement, Mark4 may search/verify and process the personal information provided by the User or any universal identifier related thereto.
• The User will immediately notify Mark4 in writing of all circumstances that may conflict with the above statements or cause a breach of warranties.
• The agreement is concluded based on the statements, warranties, and obligations set forth in these terms, and they are considered terms of the agreement. Accordingly, after the conclusion of the agreement, a breach of the statements, warranties, and obligations provided for in this article constitutes sufficient grounds for Mark4 to refuse to provide any service under the agreement and terms.

• To open a personal account on the Mark4 website and use online services, the User is obligated to read and agree to these terms and conditions.
• The User is obligated to securely store the data required for accessing the personal account and not disclose it to third parties.
• The User assumes full responsibility for any actions performed through their account. The company is not responsible for any damage that may arise from a third party's access to the website account.
• If the User has reasonable suspicion that their personal account password or other security access codes have been stolen, lost, illegally appropriated, used without authorization, or otherwise misappropriated, the User is obligated to immediately change the password and contact the Mark4 customer service center (tel: (032) 2 192 192) or contact Mark4 by email at: info@mark4.ge. Failure to fulfill this obligation will endanger the security of the User's personal account and the User will be held responsible for any losses.
• By opening a personal account, the User declares and warrants that opening the personal account does not violate any law or regulation. The User is obligated to protect the company's interests and compensate the company for all damages resulting from the User's breach of the requirements set forth in this paragraph.
• The User is obligated to ensure the accuracy and updating of information in their personal account. The company shall not be responsible for damages caused by the User's failure to fulfill this obligation. The company is authorized to request confirmation of information accuracy or submission of documents or other evidence at any time, and to cancel the website account in case of refusal.

During registration/order placement, the User fills in several fields:

• First name/Last name
• Email address
• Password
• Password confirmation

In addition, during profile registration and order placement, the User provides the following information: personal identification number and contact details; Password - one of the parameters required for authorization to receive centralized remote services, which the User determines upon registration in the centralized identification system through the remote service channel(s) or other communication channels selected by the company; During the password recovery process, the User enters the email address to which a one-time link is sent, from which the User can set a new password; Mobile phone number - the phone number to which the User receives one-time access codes and one-time passwords required for conducting operations defined by the centralized remote service (if any); When using certain functionality on the website, we will need to validate the User's account using SMS codes. We will use the SMS Office service to send SMS codes; User's email address - the email address to which the User receives access codes and passwords required for conducting operations defined by the centralized remote service (if any). To receive centralized remote services, the User may be required to undergo authorization (using email and password) through the authorization method. The authorization method is also registered in the centralized identification system for use of each corresponding remote service channel(s)/services.

• After account registration and verification, the website User undergoes authorization.
• Authorization is performed using the User's universal identifiers.

• Through this website, Mark4 offers the User services related to the products in its assortment.
• In case of requesting a trial version of a program/service, the Mark4 sales/consulting team is authorized to contact the User based on the contact information provided by the User, to confirm the request and agree on the details of the trial version.
• Requesting or conducting a trial version/Demo does not constitute a request for service, an obligation to order services, or to conclude an agreement.

• The User is authorized to stop using the Mark4 platform at any time, which does not result in the termination of obligations provided for in this agreement.

• This agreement remains in force until the cancellation of the User's account.
• In case of continued cooperation, an agreement will be concluded between the parties, which details the service price, payment terms, deadlines, etc.

• Texts, logos, graphic materials, designs, photos, videos, software, and other materials posted on the Mark4 website are the property of the company or the respective authorized person.
• Copying, distributing, modifying, or commercial use of materials posted on the website without the company's prior written consent is prohibited, except in cases permitted by law.

• These terms are governed and interpreted in accordance with the legislation of Georgia.
• The place of performance of the terms by the parties is deemed to be Tbilisi.
• Any dispute or disagreement related to these terms or their interpretation shall be resolved through negotiation between the parties.
• If the dispute cannot be resolved through negotiation, the dispute shall be resolved through legal proceedings.

• These terms and conditions, together with other agreements concluded during the service delivery process (including module/application or other service orders and/or order acceptance), constitute a unified and complete agreement.